FREQUENTLY ASKED QUESTIONS -FAQ


Here you will find our answers to your most frequently asked questions about products, orders, shipments and deliveries. If you require further assistance, remember you can always contact our Customer Service at info@kalamitica.com.

▶ MAGNETIC CONTAINERS AND MAGNETIC ACCESSORIES

> Can KalaMitica containers and accessories be attached to any metal surface?


KalaMitica containers and accessories have a very powerful neodymium magnet. They can be attached to all ferrous metal surfaces. Stability and adhesion will depend on the composition and thickness of the support. The KalaMitica range of metal chalkboards are made of steel and are therefore ideal for our magnetic products.

> Can Kalamitica containers and accessories be attached to the refrigerator?


KalaMitica containers and accessories have a very powerful neodymium magnet. They can be attached to the refrigerator if it has a metal surface. Stability and adhesion will depend on the type of metal and on the iron percentage in it. The KalaMitica range of metal chalkboards are made of steel with a high iron percentage and are therefore ideal for our magnetic products.

> Which material are the KalaMitica containers made of?


KalaMitica containers are made of ABS resin and all have a very powerful neodymium magnet. The magnet is an integral part of the container, in the production phase it is co-moulded to the resin by means of a patented industrial process. All the containers in the range are 100% Made in Italy

> Are KalaMitica containers recyclable?


The resin is recyclable and must be disposed of together with the plastic. However, the magnet must be removed first. It may be necessary to use pliers.

> Can KalaMitica containers and accessories be used outdoors?


All KalaMitica products are mainly designed for interior decoration. They can also be used outdoors, but we cannot guarantee their perfect preservation when exposed to the atmospheric agents. We recommend keeping them away from rain and direct sunlight.

> Can KalaMitica pots contain food?


The kalamitica items listed here are designed especially to contain food.

  • Magnetic Boule Ø10 cm
  • Magnetic Boule Ø15 cm
  • Magnetic Bowl 22 cm
  • Transparent Magnetic Boule Ø10 cm with lid
  • Transparent Magnetic Boule Ø15 cm
  • Transparent Magnetic Bowl 22 cm with lid
> Will KalaMitica containers be damaged if they get wet?


To date, there have been no problems linked to the contact with water. However, we recommend that you do not expose the containers to rain and do not directly insert the plants in our pots without a vase. If you want to use them to contain plants, it is important that they are equipped with their own pot.

> Do KalaMitica containers and accessories work on walls painted with magnetic tempera?


KalaMitica containers and accessories can be attached to all ferrous metal surfaces. Stability and adhesion will depend on the composition and thickness of the support. Our magnetic chalkboards are the ideal supports for our magnetic products, we cannot guarantee the correct functioning on other supports.

> Do KalaMitica containers work on glass magnetic walls?


KalaMitica containers and accessories can be attached to all ferrous metal surfaces. Stability and adhesion will depend on the composition and thickness of the support. Our magnetic chalkboards are the ideal supports for our magnetic products, we cannot guarantee the correct functioning on other supports.

> How much weight can KalaMitica containers carry?


Depending on the size and the magnetic fixing system, each container can support different weights. On the product sheet of each item is indicated the maximum weight that can be supported. The value indicated refers to the container attached to a plate of the KalaMitica range of thickness 1.2 mm. Tests have been carried out on our metal supports.

> What are the dimensions of the KalaMitica containers?


The dimensions of our containers are many and depend on the type of product. More details can be found in the technical data sheet of each individual item.

> How long does the magnet last?


KalaMitica containers have a neodymium magnet that lasts forever.

> Is it possible to wash KalaMitica containers in the dishwasher?


To date, there have been no problems with dishwashing. However, very high temperatures could have a negative effect on the magnet holding force. The containers listed here, unlike all the others, however, have a mobile fixing system that allows you to separate the container from the magnet. All the items in this line can therefore be washed in the dishwasher without any problems:

  • Magnetic Boule Ø10 cm
  • Magnetic Boule Ø15 cm
  • Magnetic Bowl 22 cm
  • Transparent Magnetic Boule Ø10 cm with lid
  • Transparent Magnetic Boule Ø15 cm
  • Transparent Magnetic Bowl 22 cm with lid
> Can the magnet cause problems for mobile phones and credit cards?


Yes, the magnet of the containers could cause problems to mobile phones and credit cards if placed in direct contact with these types of objects. With the items listed below, there is no problem. Unlike the others, these containers have a mobile fastening system thanks to which the magnet is never in direct contact with the contents:

  • Magnetic Boule Ø10 cm
  • Magnetic Boule Ø15 cm
  • Magnetic Bowl 22 cm
  • Transparent Magnetic Boule Ø10 cm with lid
  • Transparent Magnetic Boule Ø15 cm
  • Transparent Magnetic Bowl 22 cm with lid
> Can the magnetic shelf be fixed to the wall with screws?


The magnetic shelf is a product designed to be used with the KalaMitica magnetic chalkboards. The two magnetic cubes support the shelf when attached to a metal support.

▶ MAGNETIC CHALKBOARDS

> What material are KalaMitica chalkboards made of?


KalaMitica chalkboards are made of steel. The various shapes and sizes are the result of a production process that uses laser cutting equipment. Once the cut is made, the sheet is powder-coated to guarantee a long life. All the sheets in the range are 100% Made in Italy.

> What are the dimensions of the KalaMitica chalkboards?


The dimensions of our chalkboards are many and depend on the type. More details can be found on the technical data sheet of each individual article.

> Are KalaMitica chalkboards also magnetic like the containers?


No, KalaMitica chalkboards are not magnetic. They are metallic and therefore perfect as surfaces to attach our containers and all magnets in general.

> How can I fix the KalaMitica chalkboards to the wall?


Kalamitica chalkboards are always packaged with standard screws, dowels and screw covers. Please note that walls made of different materials require different types of fixing accessories (not supplied). The chalkboards can also be attached using silicone or silicone adhesives. Once glued to the wall, we recommend that the perimeter of the chalkboard be further fastened with paper adhesive tape for at least 24 hours. Some chalkboards can also be placed on flat surfaces using a wooden plinth. This can be found already included in the package for some types of chalkboards or can be purchased separately.

> How big are the fixing holes?


The fixing holes are counter-sunk and designed to accommodate screws of size M3 x 24mm.

> Do KalaMitica chalkboards have to be hung up?


Kalamitica chalkboards are always packaged with standard screws, dowels and screw covers. Please note that walls made of different materials require different types of fixing accessories (not supplied). The chalkboards can also be attached using silicone or silicone adhesives. Once glued to the wall, we recommend that the perimeter of the chalkboard be further fastened with paper adhesive tape for at least 24 hours. Some chalkboards can also be placed on flat surfaces using a wooden plinth. This can be found already included in the package for some types of chalkboards or can be purchased separately.

> Can I have custom-size?


Our chalkboards can be customized in size, shape and color. For more information about this service, please visit the dedicated page or contact us at the following email address: info@kalamitica.com

> Can I write on the KalaMitica chalkboards?


Yes, all our magnetic chalkboards are writable with chalk or liquid chalk markers. Our white liquid chalk marker is available in the shop. If you want other colors we recommend the markers of the brand Securit which erase well and leave no marks. Other brands of liquid chalk markers can often leave marks, especially with dark colours on light chalkboards.

> Are there any contraindications to hanging metal chalkboards in the kitchen? Can food residues spoil?


To date, there have been no contraindications in placing our chalkboards in the kitchen. Any food residues can be removed with a damp cloth and possibly with a detergent.

> Can I use them with any kind of magnet?


Yes, our chalkboards can be used with all products with magnets. The chalkboards can support even large quantities of magnets without encountering problems.

> Can KalaMitica chalkboards be used outdoors?


All KalaMitica chalkboards are mainly designed for interior decoration. They can also be used outdoors, but we cannot guarantee their perfect preservation when exposed to the atmospheric agents. We recommend keeping them away from rain and direct sunlight.

> Are the chalkboards rigid or foldable?


KalaMitica chalkboards are rigid. They are made of 1.2mm thick steel, they cannot be bent or curved.

> How do I hang magnetic frames?


Magnetic frames are chalkboards with a wooden frame. Like the classic frames, the back has notched hooks with which you can hang them on the wall. The rectangular versions are designed to be positioned in both directions. Screws, dowels or nails are not included in the package.

> Can I write on magnetic frames?


KalaMitica magnetic frames are writable with liquid chalk markers. In the shop you can find our white liquid chalk marker pen. If you want other colors we recommend the markers of the brand name Securit which erase well and leave no marks. Other brands of liquid chalk markers can often leave marks, especially with dark colours on light chalkboards.

▶ PLANTS

> Are the plants included in the pots?


No, they are not included. However, you can buy Tillandsia together with the 3.5 cm KalaMitica cube.

> Why don't you sell other types of plants?


We only sell Tillandsia because they have the advantage of living without soil, so we can make sure that they arrive at their destination perfectly, without being damaged or knocked over.

> Can containers be used as plant pots?


Magnetic containers are very well suited to accommodate plants, but it is important that they are equipped with their own pot. We do not recommend to directly insert the plants in our containers without a vase.

▶ ORDER AND PAYMENT

> How do I place an order?


Buying on KalaMitica is fast and immediate. You can complete a purchase without registering. However, we advise you to create an account to access exclusive areas and services dedicated to our customers.

Search articles
You can freely consult our catalogue by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site.

Products information
In each product datasheet you can see all the information related to the article (description, material, size) and, by clicking on the image of the product, enlarge it to see all the details.

How to buy
To buy a product on Kalamitica.com:

  1. From the product page, select the characteristics from the available combinations
  2. Add product to cart.
  3. If you decide to continue shopping, you can view the contents of your cart at any time by clicking on the icon at the top right of the screen.
  4. Click on the cart icon and decide when to proceed with the order.
  5. If you are a registered user you can login or continue as a guest and enter the shipping and billing address.
  6. Select a desired shipping type and payment method.
  7. Enter the payment information.
  8. Check that the information you entered is correct and click on "Buy".



Within a few minutes a thank you message in the middle of the page will inform you that the purchase process has been completed correctly. Finally, you will receive a confirmation email with your order details.

> How can I pay?


You can make the payment safely, through the main credit cards such as MasterCard, Visa and American Express. You can also use your Pay Pal account or, if you prefer, pay directly on delivery.

> Why is the payment secure?


Kalamitica.com uses the SSL (Secure Sockets Layer) protocol to protect your sensitive data, such as your credit card number. During the process of transmitting this data, a padlock or similar symbol will appear on your browser indicating that the secure protocol is active.

▶ SHIPPING AND RETURNS

>Can I use a different delivery and billing address?


Yes, during the purchase process you can enter an additional shipping address, different from the billing address.

> Where is my package?


Once you have placed your order, you will receive an email with the tracking code of the courier and a link to enter it. Here you can see, step by step, where your package is.

> How do I return an item?


Fill in the return form and wait for our instructions: we will reply within one working day.

> My item is wrong or defective; what do I do?


We are sorry for the inconvenience: visit the Return my goods section of your customer account and follow the procedure, we will contact you within one business day to resolve the problem

▶ DATA

> How do you use my data?


Everything is explained in our privacy policy.

> What is the Kalamitica.com newsletter?


If you subscribe to the newsletter, you will regularly receive e-mails containing the latest news about our products and offers designed specifically for you. Updates are sporadic: we won't clog your inbox!

> How can I unsubscribe from the newsletter?


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